The standard shipping says 14 business days mf, but the day it said it was shipped was a saturday. Book depository ca is committed to providing each customer with the highest. In my previous post on my book depository experience, ive noted some pros and cons as a customer residing in malaysia. I did not receive my package and attempted to contact the seller two days ago. Bought 5 books through book depository, slow shipping, but cheapest prices, and free shipping. The book depository an order that i have placed that hasnt arrived add a comment i placed an order for the book dear evan hansen and it was confirmed and received on september 14, 2019 and it said it would arrive at my delivery location melbourne, australia within 58 business days and was dispatched from the depot on september 17, 2019. Order books without registering at book depository. Lets move on to the next reason why i now buy most of my books from book depository.
After selecting contact seller you will be provided with an option to request cancellation of the order. Except that i ordered just one single book, which got dispatched on 15 june, but still hasnt arrived. In my previous post on my book depository experience, ive noted. Someone recommended i contact bd when its been over 40 working days, as we have a delivery time of 1520 working days from starters.
Also, the coronavirus has hit them pretty hard i think i have an order from midmarch that still hasnt arrived and their inquiries are backlogged apparently. Book depository orders not arriving worldwide or local issue. Home services handpicked professionals happiness guarantee. Book depository books with free delivery worldwide. Cancel your book depository order we use cookies to give you the best possible experience. Book depository has a wider collection of international titles. Book depository ships many books to new zealand using an untracked postal service. To see the status of all your orders, please check your order history. If your order hasnt arrived yet, you can check its shipping status.
Every item that i order from showed up at my shipping address in as little as a week, but i am still waiting on the book that i ordered from book depository. Ive only received an email that the book was sent on december, but no tracking number and no information on where it is. The order that was placed on the 15th was dispatched the next day. Anyone have a book from book depository not turn up. Yeap, i ordered from borders online store thinking that, since they guarantee to ship within 24 hours it would be on my doorstep within a couple of days. You can check your orders tracking information on the purchases page. In my first order, the books i purchased arrived with a different text to that.
Thankfully, though, the mailman came knocking on our door on august 24th, literally just minutes after my last followup convo with the book depo staff, and i. Pros free international shipping huge catalog of books which practically guarantees that theyll have whatever you wantneed cons theres no tracking number to track your order once its shipped. I received an email on march 30 stating that my order had been despatched from the uk to australia. Hello valentina, thank you for writing with your kind. I was advised to check with the local post, but the local post pos indonesia was asking for a tracking id or a barcode something. Kindle direct publishing indie digital publishing made easy. Ive ordered a book from them and it has been 20days, it hasnt arrived since.
So i wanna know which post office i can go and check since book depository asked to check with the local post office. I did a massive order of about 14 books one was preorder so it hasnt arrived yet but every book came within 3 weeks. Though, i guess its fortunate that my replacement for it hasnt arrived yethas. I ordered a book on the 4th of feb and then another two on the 15th. When to contact book depository customer service when your order hasnt arrived.
Hello there, my order from book depository hasnt arrived since i placed my order at 1st of december 2017. I rather pay for shipping and be certain that my order will arrive. I remember when i first ordered from book depository years ago, and my book was shipped quite quickly. All my orders from amazon got delivered in time with the local post. Now i really have to make sure that i order well ahead of time like in july if i want books for christmas because the dispatch and shipping rates are much slower. To help us get back to you as soon as possible, please avoid contacting us multiple times. I use the same shipping address for all other online shopping sites and i have always recieved the things i have ordered.
I emailed them 5 times and even contacted them on social media. We have some estimated times for arrival within help. I usually received it about 1 week after it was dispatched. This is because book depository offers free shipping with no minimum order. Not just a website at the book depository we allow you to refer us not only through your website but via other methods such as social media networks, emails, blogs and forums. I buy most of my books from them, its fine if you get the lost order. I contacted them and they offered me a refund or a redispatch of the book. Happy in my little book corner of my room, all thanks to book depository. Is it possible for you to cancel that specific book from my order and refund it as money has been taken for it. Check out what 7,999 people have written so far, and share your own experience. Any manipulation of the affiliate programme including, but not limited to, cookie stuffing, the use of traffic.
Most of the books i read, and probably you read, are written by nonmalaysian authors. No hassle delivery from the uk for affordable books. No nothing and come to find out this is a regular thing for them. In order to become an affiliate you need the following. We depend on the postal services for the delivery of your orders. Please contact all american textbooks using the contact seller option listed next to your order on the orders summary screen within your amazon account. While were unable to respond directly to your feedback, well use this information to improve our online help. Wrong delivery from the book depository boardgamegeek. The book depository order number bdg36042461817556 order date.
When your order doesnt arrive and then the replacement order and original order arrive together. The book depository is a totally dishonest company which gives false information to customers at the time of purchase, and then doesnt complete on what it says it will do. My english and chinese names are as they appear in the username above along with my phone number. I bought a set of 3 comic books, and 2 textbooks over the past 5 years through book depository. Find tracking information and order details from your orders. Please contact us if you have received your book, and please be patient if there is a delay. You can find this in the order confirmation email we sent when you placed the order.
The book depository bad and rigid customer service. Book depository sent me the wrong book and had clearly mixed up my order with another customers. Theyve informed me that it should have arrived by now but it hasnt yet. I ordered trevor noahs book on april 2nd and the order status showed that my package has dispatched from uk on april 5th. My book has arrived and i must say that my book has arrived and i must say that the reason for the delay was delivery in my country not their service. The book depository an order that i have placed that. Of my last three orders with them, one took weeks to arrive, one got cancelled from their end without explanation, and one was supposed to have been sent weeks ago and hasnt arrived yet. The 3rd book was dropped off at the but i received a phone call to let me know theyd leave it there. My order, my preorder, change my order, cancel and. It is a really good bargain shop with books that are cheap in price. It may be necessary to extend our usual delivery lead times. Whilst we hope this will not be the case there is a chance that there may be a slight delay due to covid19.
So basically my book would ideally arrived on the 3 rd week of december. I order 3 book from on 31 nov and it was shipped on 3rd, 4th and 6th dec according to the website. Just wondering if anyone has had an order from book depository not turn up. The worst thing is that bd doesnt even provide a tracking number.
If youve changed your mind about a book that youve ordered, please use the ask bookseller a question link to contact. It was the first time ive waited for a package for such a long time. I ordered a book at the end of november which still hasnt arrived. I immediately received an email confirming my purchase and that my order will be dispatched within 23days. I received an email telling me my order was dispatched. The book depository lost deliverypoor customer service. Its been 61 days since they allegedly shipped my item and it hasnt arrived yet. Contact book depository via our contact form or using our online chat service. My books arrived earlier this week but shopback still hasnt tracked my cashback 8azinga on 15022020 20. In both cases, the original book ended up coming a week or two later. We use cookies to give you the best possible experience. We use cookies to improve your experience on our site and to show you personalised advertising. Anyone with experience with ordering from bookdepository. Since the first time i have ordered my books from book depository, theres has been no problems and it has satisfied me many times.
Unfortunately, it can happen that they run into obstacles which impact the delivery of your products. Plus ive had my order dispatched since april 8th and it still hasnt arrived no word from costumer service and no tracking number. Book depository is the worlds most international online bookstore offering over 20 million books with free delivery worldwide. It was supposed to be a birthday gift and its just late there isnt even an online chat or refund option for the costumer i just want the dam book set to. It took over a week longer than the estimated delivery date to arrive, however.
Never again even though their prices seem very competitive. But i still havent received my books yet and im begining to get worry cause none of the previous order took that long. Id like it that my order arrived in less than 6 weeks. Once i got a refund as well and then when the order finally arrived like two weeks after scheduled, i just shot them an email asking if there was any way to give back the money to them and they told me not to worry and that it was fine that i got the books for free. An email was also sent for each batch of books sent out so i knew to expect it the following few days. Payment, my account, website issues, press and media, other. I suppose they hope you will just forget it hasnt arrived. All of the books that i have received are both in good conditions and good packaging. Voice your opinion today and hear what 7999 customers have already said. If your book has not arrived, we are unable to trace it through our system as its treated in the same way as a letter. Was recommended about book depository by a friend of ld me it had cheap books and had free shipping. If youre dissatisfied with your purchase incorrect booknot as describeddamaged or if the order hasnt arrived, youre eligible for a refund within 30 days of the estimated delivery date. And if you order online from an australian bookseller, eg borders oz, the book will still probably be shipped from os, at double the price of book depository or aphrohead. Free delivery worldwide on over 20 million books we use cookies to give you the best possible experience.
We are experiencing a high volume of queries and our responses will be slow. Book depository orders not arriving worldwide or local. When i told them the book hasnt arrived yet after a month, they kindly offered to either dispatch another copy to me or make a refund, after they made me confirm the shipping address. Shipping is slow, but all delivery in australia has been awful for me, i receive packages on time around 40% of the time. I ordered a book on 7 december, well ahead of the deadline book depository had stated on their website. Theres no tracking number to track your order once its shipped.
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